Information capitalization
HP has launched a set of information lifecycle management (ILM) applications, including storage products, software and services to help customers capitalize on their business information. The applications are meant to accelerate data archiving and retrieval, increase worker productivity and simplify the protection of customers’ critical data. New pieces in HP’s ILM portfolio include: HP StorageWorks Continuous Information Capture, for continuously capturing enterprise database and application information for extraction or rollback to any point in time; HP StorageWorks 200 Virtualization System, an appliance that virtualizes multi-vendor arrays to simplify heterogeneous data migration between arrays; HP StorageWorks Reference Information Manager for Files, for continuous capture of files stored on Windows desktops or file servers; and HP StorageWorks Application Recovery Manager, for instant recovery of Microsoft Exchange and SQL application databases in the event of disaster or corruption.
An SMB compliance helper
MailStor, from backup and disaster recovery services provider UbiStor Inc., is a client-controlled, remotely hosted service that allows organizations to archive e-mail and instant message (IM) communications, establish automated monitoring processes and perform advanced searches for compliance violations. UbiStor works with companies of all sizes, but specializes in providing services to the SMB market. MailStor archives incoming and outgoing e-mail as it appears on the e-mail server, making a permanent record of messages and attachments even though end-users may delete them locally. The advanced search function permits auditors to more easily sample e-mail and IM communications for financial compliance. Or, businesses can locate and/or monitor e-mail related to human resources/employee issues, litigation or customer service disputes.
Fight network bandwidth pressure
NETGEAR Inc.‘s family of ProSafe Gigabit Layer 3 managed switches has been expanded, with the launch of its ProSafe 24 and 48 port Gigabit Layer 3 Stackable switches. With four high-speed module bays, the switches are designed to provide flexibility by creating a stack that uses two bays per switch for a 48Gbps backplane, using the remaining bays for trunked 10Gigabit links to connect back to the core. The ProSafe 24 and 48 Port Gigabit L3 Managed Stackable Switches with four 10 Gigabit Slots (GSM7328S and GSM7352S) provide both standards based Layer 2 and Layer 3 managed switching functionality.
Jolted customer service
LiveCall, from LivePerson Inc., is designed to bridge the gap between the online and phone channels for the SMB sector by letting Web site visitors instantly click to talk with sales representatives or customer service agents. Agents maintain full visibility into the online session during the phone call. The solution offers supplies insight into the context, nature and history of customer inquiries, while interaction tools allow agents to use page-push, co-browse and form-sharing technology to help customers complete their online purchases or resolve service issues. When a visitor initiates a call request, LiveCall immediately routes the request to the appropriate department or agent in the application’s operator console. As soon as an agent accepts the request, the call is automatically activated.
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