Company: MOMENTUM TECHNOLOGIES
Province: Quebec
Provide a brief description of the Solution, Service Provided, or Initiative.
MANITOU is a world class Professional Services Automation “PSA” solution to support professional services organizations. Advantages: • Establishes revenue projections • Optimizes resources utilization • Keeps track of project profitability • Increases operational efficiency • Centralizes and shares business data • Reduces billing and invoicing cycle time • Reduces administrative costs • Supports overall business growth • 100% web based • Seats on Oracle technology (APEX 4.2 and Oracle 11g) Integrated system support this processes: • CRM • Human resources • Staffing function • Projects management • Time • Expenses • Billing • Invoicing • Accounting (including integration to G/L) • Payroll services organization like ADP • IT Services Automate and simplify, this is all about MANITOU®
Describe what makes this Solution, Service Provided, or Initiative original or innovative.
Integration of all business functionalities : • CRM • Human resources • Staffing function • Projects management • Time • Expenses • Billing • Invoicing • Accounting (including integration to G/L) • Payroll services organization like ADP • IT Services
Describe the improvement this Solution, Service Provided, or Initiative made to the customer’s sales or revenues. What changed?
Provide evidence of measurable improvements in sales, revenues, cost reduction, etc.
Commercially available since 2008, MANITOU counts already over 25 customers. MANITOU main benefits reside in shrinking administrative costs, optimizing resources utilization and increasing operational efficiency. As an example, VOB, a Quebec-city IT consulting firm, has tripled its number of employees and revenues since its acquisition of MANITOU and has been able to delay the hiring of an administration resource since. For VOB, the MANITOU investment has generated savings of 60 000 $ yearly. Another Quebec-city IT consulting firm, Symbiose, was able to reduce its billing cycle from 20 to 10 days and save significant monthly administrative costs. Furthermore, they were able to increase their number of billable hours by reducing their consulting resources involvement from the billing process.
Describe the improvement this Solution, Service Provided, or Initiative made to the customer’s efficiency. What changed?
Provide evidence of how customer efficiency was increased.
Imperial Tobacco Montreal-based IT services department has been recognized by its UK corporate office as the most efficient division worldwide. This IT services department manages using MANITOU over a thousand IT requests monthly.
How did this Solution, Service provided, or Initiative improve the customer’s ability to serve its internal and/or external clients?
Provide evidence of the improvement.
Since MANITOU provides an integrated and centralized environment to your customers business data, the ability of your front-line resources to properly serve your customers is significantly improved simply by accessing valid current and historical data.
In what ways does this Solution or Service Provided go above and beyond industry norms and expectations?
MANITOU is a world class Professional Services Automation solution that integrates the most important business process thus optimizing billable resources and reducing cost to manage all administrative cost. These business processes are detailled below making MANITOU a worldclass PSI. • CRM • Human resources • Staffing application • Projects management • Time recording • Expenses • Billing and invoicing • Accounting • Integration to payroll services • It Help Desk module MANITOU help these organizations to significantly increase consulting revenue without a need for additional administrative resources. MANITOU is a SAAS application that is affordable, easy to work with and deliver significant benefits over a short period of time. The efficiency of MANITOU help one user to raise in the Profit 2011 Magazine ranking significantly over the last years. In 2011, that organization was at 139 position and is at 61 position in the 2013 edition.
How does this solution further your customer’s green or environmentally friendly plans?
Paper less (Production of detailed reports online) Allows employees to complete their timesheets online and avoid unnecessary travel. Cloud Solution (Centralization of data online, minimizing travel, waste, etc.)
