Microforge.net releases version of Web-based helpdesk for Microforge.net Enterprise Server 1.4
The Enterprise Server combines IT Asset Management (ITAM) and Helpdesk solutions into one product that network staff can use to track the hardware and software on the networks they manage and then manage any related activity such as tasks and support requests from end users or customers.
In version 1.4, Enterprise Server allows end users the ability to track and update support tickets without e-mail. This can be done via a Web-based Customer Support Portal where users can see a full history of their support request, add new information, upload files (such as screenshots) or close the ticket.
The product runs on Windows NT/2000/XP/2003 and requires Microsoft SQL Server 2000, SQL Server 2005 or MSDE 2000. MSDE 2000 is included in the package. The product is available from US$395. An evaluation copy can be downloaded from the company’s site.
BTI announces next generation WDM optical networking platform for the Metro Edge
BTI Photonic Systems Inc. announced the availability of its Netstender 2060 platform, which is expandable to 24 service slots with in-service expansion to meet requirements for economical bandwidth capacity growth for the Metro Edge and Regional markets.
The Netstender 2060 now supports an expandable architecture allowing carriers to grow from 6 to 24 service slots as broadband service penetration rates increase. The next generation 2060, featuring an expandable architecture, is compatible with the field population of Netstender 2060s through an in-service system processor upgrade.
Catalyst releases version of Openmake
Catalyst Systems Corp. announced the latest version of Openmake, the development tool for automated build management combined with Lifecycle Activities Management.
Release 6.41 incorporates new features for centralizing control of lifecycle processes from scheduling SCM updates to executing test and deployment tools. It supports the short-term goal of centralizing lifecycle processes. Openmake 6.41 allows developers to meet the long-term goal of build automation moving from an error-prone build process based on manual scripts to a more efficient and repeatable “scriptless” build alternative.
Openmake 6.41 is available immediately, with prices starting at US$50 for lifecycle automation seats to US$350 for full build automation seats.
TenXc announces release of PCS Bi-Sector Array
TenXc Wireless Inc. announced the PCS Bi-Sector Array, which allows operators to support the rollout of their new mobile data rich services such as music, video and gaming.
TenXc’s PCS Bi-Sector Array is a solution for PCS networks to address capacity and quality challenges found in high-capacity macro cell site applications. The PCS Bi-Sector Array provides additional service capacity using the existing site infrastructure.
The TenXc PCS Bi-Sector Array works with both GSM and CDMA PCS 1900 markets. It can be used for replacement of existing 65° sector antennas or in greenfield capacity site deployments.